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Frequently Asked Questions

Discover Answers To All Your Questions

How do I place an order?

Answer: Placing an order is as chill as it gets. Just browse through our products, add your favorites to the cart, and hit "checkout." We'll guide you through the process, and you'll be good to go in no time!

Do I need an account to order?

Answer: Nah, you don’t need an account to place an order. You can checkout as a guest, but if you want to save your details for next time, creating an account is a breeze.

Can I change my order after it’s been placed?

Answer: We get it, sometimes you might change your mind. If you need to make changes, drop us a message as soon as possible. We’ll do our best to accommodate, but once the order’s been processed, we can’t guarantee any changes.

I didn’t get an order confirmation. Is everything okay?

Answer: If you didn’t receive a confirmation, no worries! Sometimes emails get lost in the sauce. Check your spam or junk folder, and if it’s still missing, just reach out to us. We’ll make sure everything’s all good with your order.

Can I track my order?

Answer: Yep! Once your order is shipped, we’ll send you a tracking number so you can follow your package as it makes its way to you. Stay updated and enjoy the anticipation.

How long will my order take to arrive?

Answer: Shipping times depend on where you are, but we aim to get your order to you as fast as we can. You’ll get an estimated delivery time when your order ships, so you’ll know when to expect it.

Can I change my shipping address?

Answer: We’ll do our best to help you out, but once the order’s been shipped, we can’t change the address. If you notice an error right after placing your order, shoot us a message ASAP, and we’ll work on fixing it before it leaves.

Can I use a P.O. box for shipping?

Answer: Yep! We can ship to P.O. boxes for most orders. Just make sure to double-check the shipping address when you're checking out, so there are no mix-ups.

Will I have to sign for my package?

Answer: Most of the time, your package won’t require a signature, but there may be a few cases where it’s necessary. Don’t worry – you’ll be notified if that’s the case, so you can be ready for it.

Do you ship internationally?

Answer: Yep, we ship to most places around the world! If you're outside the usual zones, just hit us up, and we’ll let you know if we can ship to you.

What’s your return policy?

Answer: We want you to be totally stoked with your order. If you’re not 100% satisfied, we’ve got a 14-day return policy. Just make sure the items are unused and in their original condition, and we’ll sort you out.

How do I return an item?

Answer: Returning is simple. Just reach out to us within 14 days of receiving your order, and we’ll give you the details to send it back. Once we get it, we’ll process your refund or exchange – whichever works for you.

I received a damaged or faulty item. What now?

Answer: Bummer! We’re here to make it right. Just snap a pic of the damage and send it our way, and we’ll work with you to resolve the issue, whether it’s a replacement or a refund.

Can I return sale items?

Answer: Sale items are a bit trickier – we don’t typically accept returns on those, but if there's an issue, hit us up, and we’ll see what we can do to make it right.

How long will it take to get my refund?

Answer: Once we’ve received the return, we’ll process your refund within 3-5 business days. Depending on your bank or payment provider, it might take a little longer to show up in your account.

Bonus Tip: Unlock 10% Off Every Order! πŸŽ‰

Since you’ve taken the time to dig through our FAQs, here’s a little insider secret just for youβ€”there’s an easy way to score 10% off every order!

All you have to do is leave a review on any product page, and we’ll instantly send you a 10% discount code to use on your next purchase. The best part? There’s no limit. Leave as many reviews as you want, and each time, you’ll get another code. It’s our way of saying thanks for sharing your thoughts and helping out fellow smokers.

So go on, drop a review, save some cash, and keep the good vibes rolling! 😎πŸ”₯

How can I get a discount on my order?

Answer: We’ve got a few chill ways to save some cash! You can grab discounts by buying in bulk, picking up one of our pre-made bundles, or signing up for our newsletter for monthly deals. Oh, and if you create an account, we’ll hook you up with a little extra off your order.

Do you offer birthday discounts?

Answer: Yep! We love celebrating with our customers. If it’s your birthday, you’ll get a special discount from usβ€”just make sure you’re signed up and have an account so we know when to send it!

Can I combine multiple discounts?

Answer: We keep it fairβ€”only one discount code can be used per order. But don’t worry, our deals are already shown at wholesale costs, and you can always save more by grabbing bundles or bulk-buying.

How often do you run sales or special offers?

Answer: We drop deals regularly, especially for our newsletter & socila media subscribers. Keep an eye out for special promos, seasonal sales, and surprise discounts throughout the year!

How do I use a King Palm wrap?

    • Answer: Super easyβ€”just pack it up with your herb, tamp it down for a smooth burn, and you’re good to go. No rolling skills required! If you’re using a flavored one, give the filter a squeeze to activate the taste.

Do King Palm wraps have any added flavors?

Answer: Some do! We stock a variety of flavored King Palm wraps that come with a terpene-infused flavor capsule in the filter. Just squeeze it when you’re ready for a burst of extra flavor.

What makes King Palm different from regular rolling papers?

    • Answer: King Palm wraps are all-natural, made from real palm leavesβ€”no tobacco, no chemicals, just smooth, slow-burning perfection. Plus, they come with corn husk filters for the cleanest hits.

What sizes do King Palm wraps come in?

    • Answer: We stock them in different sizes, from mini to XXXL, so whether you’re flying solo or passing it around, there’s a perfect fit for your session.

Are King Palm wraps reusable?

Answer: Not exactly, but they do last longer than regular papers thanks to their slow burn. You can also empty out and refill a partially used wrap if you want to save some for later.

How do I access wholesale pricing?

Getting access to our wholesale deals is easy! Just create an account, and once verified as a business, you’ll be able to view wholesale pricing in our dedicated B2B section. If you already have an account but can’t see wholesale options, reach out to us, and we’ll get you sorted.

Can I order just one display box, or do I need to buy in bulk?

You can grab a single King Palm display box if you just want to test the waters. But if you're looking to save some cash and maximize profits, we offer bulk discountsβ€”10% off when you buy 2, 15% off for 3, and a solid 20% off when you grab 5 or more.

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Do you offer custom or branded products for my shop?

Right now, we don’t do custom branding, but we’re always open to hearing what you need. If you’re after something specific, hit us upβ€”we might be able to help or point you in the right direction.

What’s the shipping process for wholesale orders?

We ship wholesale orders fast, so you’re never left waiting. Once your order is placed, we aim to dispatch within 1-2 business days. If you need something ASAP or have special delivery requests, just let us knowβ€”we’ll do our best to hook you up.

Do you have a minimum order requirement?

Nope! Unlike some wholesalers, we don’t force you to buy in massive quantities. You can order as little or as much as you need. But let’s be realβ€”those bulk discounts are worth it if you’re stocking up.

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